Toronto Ultrasound Imaging

People-Centred Care

1. Purpose

This policy reflects our clinic’s commitment to delivering diagnostic imaging services that are safe, respectful, culturally aware, and focused on each patient’s individual needs, values, and preferences.

2. Policy Statement

Our diagnostic imaging clinic is committed to a people-centred approach to care. We encourage every patient to be an active participant in their healthcare journey and strive to ensure a comfortable, informed, and respectful experience throughout their visit.

3. Principles of Care

Clear Communication and Informed Consent

  • All procedures are explained in clear and simple language
  • Patients are guided on what to expect before, during, and after their exam
  • Preparation instructions, safety checks, and exam steps are shared in advance
  • Patients may bring a support person when appropriate
  • Informed consent is obtained prior to all exams, including sensitive or intimate procedures

Patient Involvement and Shared Decision-Making

  • Patients are encouraged to actively participate in their care
  • Questions regarding safety, ultrasound procedures, and clinical necessity are welcomed and addressed
  • Patients have the right to pause or refuse an exam at any point

Timely Access and Transparency

We are committed to clear and open communication regarding:

  • Available imaging services
  • Appointment-based and walk-in options
  • Estimated wait times
  • Expected timelines for results
  • Fees for uninsured services, if applicable
  • Instructions for follow-up or repeat imaging

Comfort, Privacy and Safety

  • Strict safety and infection prevention protocols are followed
  • Privacy is maintained through appropriate gowns, draping, and procedures
  • All exams are performed by qualified, licensed imaging professionals
  • Personal health information is protected in accordance with PHIPA

Emotional Support and Trauma-Informed Care

  • Staff are attentive to signs of stress, anxiety, or discomfort
  • Ongoing reassurance and communication are provided during exams
  • Breaks are offered when needed, especially during longer procedures
  • Care is adapted for patients with trauma history, communication needs, or mobility challenges
  • Gender-appropriate chaperones are available upon request

Accessibility and Special Needs Accommodation

  • Accommodation for mobility aids such as wheelchairs or walkers
  • Support for patients with vision or hearing impairments
  • Language interpretation can be arranged with advance notice
  • Additional time and assistance provided based on individual needs

Continuous Quality Improvement

  • Staff participate in ongoing education and training
  • Patient feedback is reviewed and used to improve care
  • Quality, safety, and wait times are regularly monitored and evaluated

4. Patient Feedback and Concerns

We encourage patients to share feedback regarding their experience, including satisfaction, privacy, safety, or suggestions for improvement. All concerns are handled promptly, respectfully, and confidentially.

5. Our Commitment

We are dedicated to providing imaging services that are:

Safe, Respectful, Compassionate, Culturally Sensitive, Evidence-Based, Transparent, and Patient-Focused.

Your comfort, dignity, and well-being are at the heart of everything we do.